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Shipping Protection FAQ
Q1: What is Shipping Protection?
A1: When purchasing from Xcotton-partnered stores, you may opt for Shipping Protection to safeguard your order against loss, damage, or misdelivery during transit.
Q2: When am I eligible to file a claim?
A2: You may submit a claim under the following circumstances:
- Domestic orders undelivered after 30 days or international orders undelivered after 60 days from the shipment date.
- Visible damage to the delivered package.
- Package marked "delivered" but not received (requires supporting documentation, e.g., police report or security footage).
- Misdelivery to an incorrect address due to system/processing errors (provided the correct address was submitted at checkout).
Q3: How do I file a claim?
A3: To report lost, damaged, or misdelivered packages:
- Visit the Xcotton Resolution Center
- Email support@xcottons.com
Note: All claims must be submitted within 90 days of the order date.
Q4: Can I cancel Shipping Protection?
Pre-shipment: Contact the merchant directly for a refund.
Post-shipment: Non-refundable once the order is shipped.